Terms and Conditions

Website ownership and company information

SuiteBags is a service platform operated by EMMEBI solutions di Benvenuti Marco (VAT no. 06964150483, tax code BNVMRC85E26D403K), Via Pietro Nenni 6, 50012 Bagno a Ripoli, Florence, trading under the SUITEBAGS brand, hereinafter referred to by that name. Contact: info@suitebags.com and +39 3381115392.

Subject matter and scope

These Terms and Conditions apply to all visitors (Users) of www.suitebags.com and to all interactions, whether requesting a service (Customers) or applying to work with SuiteBags as Drivers or Partners. SuiteBags may appoint third parties to provide services and/or act as operators.

Browsing this page or interacting with it implies understanding and acceptance of these Terms and Conditions. If you disagree, please refrain from browsing or interacting with the website. Continuing to browse or interact will be understood, for all legal purposes, as full acceptance. Read this document carefully and contact info@suitebags.com immediately with any questions.

SuiteBags reserves the right to amend these Terms and Conditions at any time without notice, publishing changes on the website. Changes will not affect bookings already confirmed.

Purpose

SuiteBags provides personalised luggage pickup, storage and delivery for travellers, designed to improve the travel experience and reduce the inconvenience of transporting and managing luggage before check-in and after check-out.

Content information

Information for Drivers and Partners is general; further details will be provided by SuiteBags after initial contact. If other websites link to this page, SuiteBags is not responsible for their origin or content, nor for advertisements or campaigns using its brand without authorisation.

This page may link to third-party platforms, including Instagram, Facebook, LinkedIn and other websites. These links do not mean SuiteBags owns or controls their content or materials. SuiteBags is not responsible for their content or anything resulting from their use or viewing. Users must carry out any necessary checks before using them. Liability for resulting damage or loss is disclaimed.

For personal data processed on this page, consult the Privacy Policy. Users wishing to link their own page to this website may do so with prior authorisation requested at the email address in this document.

Information will be provided about fraudulent third-party actions known to SuiteBags that unlawfully use its name or image. Please report any such action immediately. Recipients must not access, confirm or enter personal information, particularly banking details, or subscribe to proposed services. Do not click associated links or visit external pages.

Liability and force majeure

SuiteBags is not responsible for interference, interruptions, computer viruses, malfunctions or operating-system disconnections that temporarily prevent access, browsing or service provision.

User obligations

Users undertake to comply with these General Conditions, not to use false identities, to answer questions truthfully during interviews and to provide up-to-date personal data so SuiteBags can contact them. Users are responsible for the integrity of the information provided and must communicate changes.

Bookings

Any User may book pickup, storage and delivery by completing the website form. Air travellers should provide their flight number so delays can be monitored and adjustments made. EU citizens should book pickup 30 minutes after the scheduled flight arrival; non-EU citizens should allow 90 minutes.

A request must be confirmed by payment. Confirmation makes the User a SuiteBags Customer. You are solely responsible for paying for all booked Services and all obligations under these Conditions, even if someone else booked for you.

For same-day pickups, a Booking can be cancelled free of charge within 30 minutes of Booking Confirmation. Contact us immediately through our channels to cancel. SuiteBags may notify you of cancellation at any time before pickup. No fee is charged for a Booking cancelled by us; any payment will be refunded using the original payment method.

Become a Driver

Complete the dedicated website form and wait for the SuiteBags team to contact you. Contractual conditions for Drivers will be made available later.

Become a Partner

Complete the dedicated website form and wait for further contact from the SuiteBags team. Contractual conditions for Partners will be provided later.

Luggage collection by SuiteBags

When requesting the service, specify the date and time from which your luggage should be collected. Bags must match the dimensions of the booked service, be closed and properly packed. Booking Confirmation includes a code for each bag; attach it so the pickup agent can identify it. You will receive a message at your supplied contact details once collection is complete.

Until collection, SuiteBags assumes no responsibility for the luggage. You are responsible for safekeeping and handing it over under these Conditions, including when you leave it with third parties or accommodation staff. We will notify you of obvious defects or damage noted at pickup; we accept no responsibility for such damage.

Traffic and weather may prevent collection at the estimated time. If our agent is more than 15 minutes late and we have not communicated the option to cancel, we will do our best to collect as soon as possible, contacting you where appropriate about an alternative location, unless the delay was caused by you, such as an incorrect accommodation address.

Collection is attempted at the booked location. A later address change may be possible only within the same area and if the driver can accommodate the detour. The full Service price remains payable for failed collection attributable to you, including your absence, unavailable accommodation staff, unanswered calls, or your inability to hand over the luggage within 15 minutes after answering.

Luggage delivery by SuiteBags

Specify the delivery date and time when requesting the service. This deadline is for the benefit of SuiteBags as custodian. Traffic and weather may prevent delivery at that time. We will notify you and endeavour to deliver as soon as possible. If this is impossible, we will ship the luggage to your specified location at our expense, unless you caused the delay, for example by being absent.

We will attempt delivery at the booked time and place and notify you when the luggage arrives. We wait no more than 15 minutes after the booked time. If delayed, notify supporto@suitebags.com in advance. If you are absent, we will try to contact you. You may request further waiting; SuiteBags may accept or refuse. If accepted, each additional 15 minutes costs €15. This may be requested up to three times, for a maximum additional 45 minutes and €45.

If you do not answer, cannot receive your luggage within 15 minutes, or do not request additional waiting, or we cannot accept that request, we will inform you where the luggage is stored. You may collect it yourself after paying storage fees. You may alternatively request another delivery, subject to staff availability and an additional Service fee, or shipment to an address you specify, paying shipping costs and a €50 penalty when requested. If neither option is chosen or a second delivery also fails for a reason attributable to you, we may store the luggage for up to 60 days. Thereafter, SuiteBags may retain and sell it under Article 2756, paragraph 3, of the Italian Civil Code to recover its debt.

Liability

SuiteBags acts solely as custodian of your luggage and assumes no responsibility for its contents. If we learn it contains proceeds of crime, we reserve the right to report this immediately to the authorities. Harmful or dangerous objects, weapons, explosive, flammable or perishable goods or materials, items emitting bad odours or liable to damage other luggage, and live animals, even in containers, are strictly prohibited. SuiteBags will not be responsible for damages.

Applicable law and jurisdiction

The General Conditions are governed by Italian law. Claims or disputes arising directly from or in connection with them fall within the exclusive jurisdiction of Florence. If you reside or are domiciled in Italy and booked for purposes outside your professional activity, jurisdiction lies exclusively in your city of residence or domicile.

The source terms also state that consumers may submit complaints through the European Online Dispute Resolution Platform established by EU Regulation 524/2013, referring to http://ec.europa.eu/odr. This reference is reproduced from the existing terms.

Questions and suggestions

For questions or suggestions about the website, service or partnerships, contact info@suitebags.com or telephone 338 1115392.